1.10

If I was the director of this hotel, I would have a training program for all employees. No matter if there from the US or from another country, the reason I say this is because if everyone is not trained on the same concept then it would throw everyone off and it would cause havoc in the hotel. The training program would include how to act to a customer. How to difuse a situation when a customer is upset, and proper manners when dealing with a customer. I would like to introduce some western ways in the hotel, so when tourists come they can get the best of both worlds. At the same time, when visiting a country it would be respectful to acquire some of there culture as well. In conclusion, I would include a training program to help the staff get better at their jobs and handle situations appropriately when something goes wrong, and include some western ways to help tourists who are frightened by change of the new culture.